Berkshire Hathaway HomeServices Ranked Highest for Repeat Home Buyer Satisfaction in J.D. Power’s 2018 Home Buyer/Seller Satisfaction Study
Berkshire Hathaway HomeServices, an HSF Affiliates LLC company, announced that the Berkshire Hathaway HomeServices real estate brokerage network ranked “Highest Overall Satisfaction for Repeat Home Buyers Among National Full Service Real Estate Firms” in a tie in the J.D. Power 2018 Home Buyer/Seller Satisfaction StudySM.
The study, now in its 11th year, measured satisfaction with the nation’s largest real estate companies among customers in four segments: first-time buyers; repeat buyers; first-time sellers; and repeat sellers. Overall satisfaction was tracked on a 1,000-point scale across four factors of the home-buying experience: agent/salesperson; real estate company office; closing process; and variety of additional services.
Among repeat home buyers, Berkshire Hathaway HomeServices scored 874 out of a possible 1,000 points, performing particularly well in the agent/sales person category among others. “Our Berkshire Hathaway HomeServices network represents top-quality service and representation across the U.S. and in Berlin, London and other parts of the world,” said Gino Blefari, CEO and president of the network.
“The ranking ‘highest for repeat home buyer satisfaction’ says a lot about our network agents and brokerages,” Blefari added. “In simple terms, clients experienced our network’s service and expertise, successfully navigated the real estate process, and returned for another transaction. Our network agents earn repeat business and that is the true mark of quality service.”
J.D. Power’s study yielded several key findings about the real estate process in general. Among them:
“The team at Berkshire Hathaway HomeServices Smith Mountain Lake Real Estate is focused on exceeding client expectations – buyers and sellers alike,” explained Cathie Daniel, Broker at Smith Mountain Lake Real Estate. “Exceptional service contributes to the high scores our network achieved in the important agent/sales person category, and the loyalty and advocacy typically shown toward our brokerage and Berkshire Hathaway HomeServices brand.”
About J.D. Power
The 2018 Home Buyer/Seller Satisfaction Study includes 4,072 evaluations from 3,332 customers who bought and/or sold a home between March 2017 and April 2018. The study was fielded from March through May 2018. For more information about the 2018 Home Buyer/Seller Satisfaction Study, visit https://www.jdpower.com/business/resource/us-home-buyerseller-satisfaction-study.